Our Privary Policy
Introduction
At A Life in Harmony Amber we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures we take to protect it. This policy applies to information collected through our e-commerce platform, where we sell Baltic amber jewellery and other natural health products, and any associated services.
Information We Collect
We collect various types of personal information through our website:
- Contact Information: such as your name, address, email address, and telephone number.
- Payment Information: We use Stripe and PayPal to process payments; however, we do not have access nor store any credit card details on our servers.
- Usage Information: Aggregate information on how our customers use our website, including browsing patterns, through Google Analytics.
- Reviews: Any personal information you choose to include in reviews of our products.
- Newsletter Subscriptions: Your email address and preferences if you opt-in to receive our newsletter during the checkout process.
- Media: If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract any location data from images on our website.
How We Use Your Information
We use the information we collect for several purposes:
- To Process Transactions: Your information allows us to process your purchases, confirm your identity, and provide you with billing and shipping services.
- To Improve Our Website: We use analytics to understand how our site is used and how we can improve the user experience. Your personal identity is not linked to this data.
- To Communicate with You: We may use your information to contact you about your account, resolve issues, or send you information about our products, including our newsletter if you have subscribed.
- To Display Reviews: Your reviews will be posted on our product pages to help other customers make informed decisions.
- For Direct Marketing: We may use your personal information to send you promotional information about new products, special offers, or other information we think you may find interesting. You have the right to opt out of receiving direct marketing communications at any time. The process for opting out will be detailed in each marketing communication.
Sharing of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except to those trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes:
- Payment Processors: Stripe and PayPal, which handle payment processing and require information to process payments securely.
- Analytics: Google Analytics, which uses data collected to track and examine the use of our website.
- Cross-Border Data Transfers: If we transfer your data to a third party in a country outside of Australia, we ensure that the information is protected to a standard that reflects Australian Privacy Principles.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include firewalls and secure server facilities. Our security policies are reviewed regularly and updated as necessary to meet our high standards of security.
Your Rights
Under Australian privacy law, you have the right to access and correct any personal information we hold about you. If you wish to request access, or correct your personal information, please contact us using the details provided below.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, you are welcome to contact us. We’re a small Australian business who value each and every customer.